Elements and Performance Criteria
- Prepare for winery and site tour
- Establish size and composition of tour group from relevant source
- Identify specialist requirements for touring party based on size and composition of the group
- Carry out background research to ensure the tour presentation includes up-to-date and appropriate information
- Plan for tour including route and timing
- Prepare required materials to meet customer and workplace objectives
- Conduct winery and site tour
- Welcome and brief tour group according to workplace procedures
- Inform tour group members of health and safety in the workplace requirements and pest control precautions both before and during the tour, and monitor to ensure compliance
- Present information to tour group members that contains specialised and technical information appropriate to the group’s requirements
- Provide special facilities, services and hospitality arrangements according to workplace procedures and tour group requirements
- Present information in locations' that maximise tour group members' ability to hear and/or see the presentation
- Invite tour group members to ask questions and seek further explanation about information presented throughout the tour
- Maintain the safety, welfare and comfort of tour members at all times
- Evaluate and assess performance
- Ask tour group members and any accompanying staff to review their experience according to workplace procedures
- Carry out a self-assessment of own performance in conducting the winery and site tour
- Identify positive and negative aspects of the way the tour was conducted and consider for future tour planning and organisation
- Review feedback from tour group members and take steps to incorporate where possible